Soft-Tech Solutions provide IVR Service, its Reliable and Simple to use. IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient or call API's. IVR solutions are typically intended to service high call volumes, reduce cost, and improve the customer experience. Examples of typical IVR applications are telephone banking, credit card services, customer bookings & more. Companies also use IVR services to extend their business hours to 24/7 operation. The use of IVR solutions or IVR services allows callers' queries to be resolved without the need for queuing and incurring the cost of a live agent.
How IVR works?
IVR system allows incoming customer calls to direct to phone system before talking to an agent. IVR works with DTMF (dual tone multi frequency) tones to route the calls. This flow can be designed according to business requirements and call flow.
Uses of IVR
There are many uses for IVR systems. The most common use is to automate inbound and outbound calls and to route calls.
The IVR system in the latter case eliminates the need for a switchboard operator to answer incoming calls.This instance often presents a caller with a menu of options and can attempt to answer frequently asked questions.
A good example of this is when a customer calls a movie theater to inquire about movie times. The IVRS uses an updated database to present the caller with a list of the latest available movie times, helping to eliminate call wait times and leading to greater customer satisfaction.
Here are a few other examples of ways an IVR system can be used in this manner:
- Office call routing
- Call center forwarding
- Simple order entry transactions
- Selective information lookup.
Benefit for Customer of IVR Services
- Don’t make your customer confused. Have Superior voice quality to reduce disputes to a minimum.
- Get your customer data organized. Create better customer environment and increase productivity.
- Greet your customers with company anthem. Put Music on hold and improve brand image. With expanding business verticals, manage heavy call flow easily with scalable IVR.
- Record and monitor calls to analyze call quality, agent performance and more with few clicks.
- Keep your phone system going for 24 x 7. Even capture after hour calls and never miss a lead.
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