Privacy Policy

We consider it extremely important the privacy of our visitors and the security of their personal information, if you have any questions, do not hesitate to contact us by info@soft-techsolutions.com. Through this Privacy Policy we aim to offer greater transparency and security with respect to all processing of personal data performed by Soft-Tech Solutions, thus indicating how Soft-Tech Solutions performs the collection and processing of information obtained from the user and how we use this information on all our digital platforms.

1. DEFINITIONS

Whenever there is mention of the terms “Soft-Tech Solutions”, “we” or “our” we will be referring to Soft-Tech Solutions; as well as whenever there is mention of the terms “you”, “user”, “your”, “your”, we will be referring to you user, who is consenting to this Privacy Policy and the Terms of Use to make use of and access to the Platform.

2. SCOPE

This Privacy Policy applies to all forms of processing of personal data performed by Soft-Tech Solutions, related to its business activities, including data collected and processed through its website.

In case of disagreement in whole or in part with this document, it is recommended not to use the website or to fill in any personal data requested for this purpose.

3. PRIVACY POLICY OBJECTIVES

This Privacy Policy (“Policy”) aims to establish the guidelines for the collection and other processing of personal data, as well as to provide essential information to data subjects, in a clear and comprehensive manner, with respect to the personal data processed, their legal bases, processing purposes, types of personal data processed, basic rights of holders, appropriate security measures taken with regard to the protection of privacy and personal data, having as reference in particular the General Law for the Protection of Personal Data (Law No. 13,709/2018 – “LGPD”) and the Internet Civil Framework (Law No. 12,965/2014).

This Privacy Policy has the following purposes:

1. Ensure that you understand what personal data we collect.

2. Indicate the purposes for which we collect and use your personal data.

3. Inform with whom we share personal data.

4. Explain how we use shared personal data.

5. Clarify what are the rights of the holders in relation to their personal data collected and processed by Soft-Tech Solutions.

6. Provide access to a communication channel for questions, information, complaints or, furthermore, for the exercise of rights related to personal data or this Policy.

7. Inform the mechanisms to guarantee the inviolability to privacy and the appropriate protection of personal data.

4. ANALYTICS

Like many other sites, Soft-Tech Solutions uses log files that record visitors to the Platform, this being a standard procedure for hosting companies and part of service analysis. The information contained in the log files includes: Internet protocol (IP) addresses, browser type, ISP (Internet Service Provider), timestamp, reference/output pages, and in some cases the number of clicks. This information is used to analyze trends, administer the Platform, track a user’s movement through the Platform, and collect demographic information. IP addresses and other information are not linked to any personally identifiable information.

You may have more information about this in our cookie policy, available on our website.

5. COLLECTED INFORMATION

The information collected depends largely on the interaction that occurs between you and Soft-Tech Solutions, most of which can be categorized according to the following:

a) Using Soft-Tech Solutions platforms as a Service: When you use Soft-Tech Solutions platforms, we store all content you enter, including but not including, but not including, but not sure, accounts created for team customers, files, photos, project information, and any other information you provide to the services you use.

b) For any Soft-Tech Solutions software: with the Platform, we also collect data about the use of the software, this may include, among others, user numbers, streams, transmissions, etc.

6. PURPOSE OF DATA COLLECTION

For service operations
(i) operate, maintain, administer and improve the Platform;
(ii) manage and communicate with you regarding your service account if you have one, including sending service announcements, technical notices, updates, security alerts, and administrative and support messages;
(iii) to better understand your needs and interests and personalize your experience with the Platform;
(iv) send product information by email
(v) to respond to your requests, questions and comments related to the Platform.

7. HOW WE SHARE YOUR PERSONAL INFORMATION

We do not share or sell personal information that is provided by you to other organizations without your express consent, in accordance with the provision of this Privacy Policy and the provision of the LGPD (Law 13.709/2018).

We disclose personal information to third parties in the following circumstances:

7.1 Service providers. We may employ third-party companies and individuals to administer and provide the Platform on our behalf . These third parties are permitted to use your personal information only to perform these tasks in a manner consistent with this Privacy Policy and are required not to disclose or use it for any other purpose.

7.2 Professional advisors. We may disclose your personal information to professional consultants, such as lawyers, bankers, auditors and insurance companies, when necessary in the course of the professional services they provide to us and indispensable to the development of Soft-Tech Solutions’s activities.

7.3 Compliance with laws and law enforcement; Protection and security. Soft-Tech Solutions may disclose information about you to government or law enforcement authorities, or private parties as required by law, and disclose and use the information we deem necessary or appropriate to comply with applicable laws, requests and legal processes, such as: responding to subpoenas or requests from government authorities; (b) enforce the terms and conditions governing the Platform; (d) protect our rights, privacy, security or property and/or yours or those of third parties; and (e) protect, investigate and prevent against fraudulent, harmful, unauthorized, unethical or illegal activities.

8. INFORMATION RETENTION

We will retain the personal information we process on behalf of our users for as long as necessary to provide our services or indefinitely to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. If required by law, we will delete personal information by deleting it from our database.

9. COOKIES

Soft-Tech Solutions with its partners may use various technologies to collect and store information when you use our services, and this may include the use of cookies and similar tracking technologies on our Platform, such as pixels and web beacons, to analyze trends, administer the Platform, track user movements on the Platform, post targeted ads, and collect demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

10. SECURITY

10.1 Security breach warning : If a security breach causes an unauthorized intrusion into our system that materially affects you or your customers, Soft-Tech Solutions will notify you as soon as possible and subsequently report the action we take in response to the Incident Response Plan.

10.2 Protecting your information : We take reasonable and appropriate steps to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and nature of the Personal Information.

We remind you that the security of your data does not depend solely on us, so you should also always be attentive to our guidelines:

• It is important that you protect your information from unauthorized access to your computer or mobile device (mobile phones, tablets, etc.), accounts, and passwords. If there is use of password, it must always be personal and non-transferable, that is, it should not be shared with third parties, not even family members;

• Keep your passwords secure and never share them with third parties;

• Do not use your name, date of birth, common words, sequential numbers (e.g. 12345) or easily verifiable information about you in your passwords. Also avoid very short passwords;

• Avoid using the same password for your important accounts or other Platforms;

• Always keep your computer’s antivirus program up to date. If you do not have an antivirus, we recommend that you install one as soon as possible;

• Shared computers are not always trusted. Whenever you access a website on a shared computer, make sure that you have ended your browsing when you finish accessing the site. The exit option varies from site to site and may be available on pages such as “Logout”, “Log out”, “Sign out”, etc.

• Never allow your browser to automatically save your password on shared devices. Even on private devices, we do not recommend allowing the browser to remember your password;

• Always keep your web browser up to date as directed by the manufacturer. The upgrade process varies by browser;

• When accessing the internet in public places, be careful that people close to you cannot see what you are doing, your password and your personal data;

• Make sure you are using a secure connection. Internet browsers generally display a padlock next to the site address at the top of the window (SSL technology) to illustrate that you are in a secure environment. You can click the padlock and get more information about the certificate and the website itself before proceeding. Although the default is the display of a padlock next to the website address, each internet browser has distinct functionality and can operate in different ways. If you have questions about this feature, we suggest that you refer to the user manual of your internet browser.

11. ONLINE PRIVACY POLICY

This Privacy Policy applies only to our online activities and is valid for visitors to our Platform and in relation to information shared and/or collected on the Platform. This Privacy Policy does not apply to any information collected offline or through channels other than this site.

12. HOW TO CONTACT US

If you wish to exercise your rights as a holder, or need more information, and even ask questions about our privacy policy, please contact our E-mail: info@soft-techsolutions.com