Helpdesk Ticketing Tool

Soft-Tech Solution developed "Complaint/Helpdesk ticketing Tool '' for various business, that helps your organization to improve the way to give support to customers as well as manage internal IT-services support. We have currently 30+ installation in banks & other industries.

As per RBI Guideline, Banks should have a support system for their customers to manage their issues, Soft-Tech ticketing Tool will provide a platform for banks to manage customer services issues.

Key Features :-

• Bank is implementing this enhancement to support our effort and desire to continue the delivery of high-quality service to you promptly.
• Banks can use it for managing their internal IT services support or external customer services support issues.
• Using the self-service catalog provides Bank users or Bank's customers with the ability to create and submit incident requests quickly.
• The tool allows Bank users/Bank's customers to track submitted tickets, updates on the status, as well as an estimated resolution timeline.
• Bank Users/Bank's customers will be able to see their service request history.
• The Bank IT team is able to analyse tickets to generate MIS for Management.

If you are interested in our Front end development services, please contact us on info@soft-techsolutions.com