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    Helpdesk Ticketing Tool

    SOFT-TECH Solution is pleased to Announce the launch of our new "Helpdesk ticketing Tool '' for sale, that helps Bank to improve the way to give support to bank's customers as well as manage internal bank IT-services support.

    As per RBI Guideline, Banks should have a support system for their customers to manage their issues, SOFT-TECH ticketing Tool will provide a platform for banks to manage customer services issues.

    Banks can implement ticketing tools for internal support as well as external (Bank's customer service support) by giving access on the internet.

    This is web based software, which provides a ticket system for all communications to Bank’s helpdesk, which can be tracked and managed by Bank's dedicated Support Team and the customer that created the ticket.

    Bank's customers can register and login to raise tickets, track the progress of support tickets, view past tickets and monitor all actions taken to assist with an answer/solution.


    Benefits of helpdesk ticketing tool

    • Bank is implementing this enhancement to support our effort and desire to continue the delivery of high-quality service to you promptly.
    • Banks can use it for managing their internal IT services support or external customer services support issues.
    • Using the self-service catalog provides Bank users Or Bank's customers with the ability to create and submit incident requests quickly.
    • The tool allows Bank users/Bank's customers to track submitted tickets, updates on the status, as well as an estimated resolution timeline.
    • Bank Users/Bank's customers will be able to see their service request history.
    • The Bank IT team is able to analyse tickets to generate MIS for Management.

    If you are interested in our Front end development services, please contact us on info@soft-techsolutions.com

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